Email Quarantine Options

Email Quarantine Options

Barracuda is a tool used by the IT team to provide email security. Users will receive email notifications of quarantined emails. Users can take action on these emails as instructed below. Blocked emails do not fall into the quarantined category. Blocked emails must still be reported via an IT ticket.

Email Notification Example


Options via Email Alert

Click any of the three provided actions to complete the following:
DELIVER
Have that message delivered to your primary inbox.
ALLOW LIST
Have that message delivered to your primary inbox and have that sender added to the Allow List.
BLOCK LIST
Add that sender to the Block List.

View Message Log

Selecting “View Message Log” will open a website that displays all your quarantined messages.
1. Search: Enter text to search for a specific email.
2. Date Presets: Adjust to search different email send dates.
3. Action Taken: Adjust to see different categories of emails. Types include Any, Allowed, Deferred, Quarantined.
4. Delivery Status: Adjust to filter based on delivery status. Types include Delivered, Not Delivered, Deferred, Rejected, Spooled.
5. Results: Adjust to include more emails in your message log list.
6. Reason: Adjust to see the reason for the delivery status. Types include Bulk Email, Body Content, etc.


Options via Message Log

1. To take action on an email or email sender, click the email.
2. Click the ellipsis (•••) option on the top of the opened email on the right pane

3. Select the needed action. 

  1. Download the message — Downloads the email to your selected folder.

  2. Add Sender Email to Block List — Blocks future emails from that specific email address.

  3. Add Sender Domain to Block List — Blocks future emails from any address in that domain.





    • Related Articles

    • Email are not appearing while on a Contact record

      Emails: Adjusting your email views while on a contact While on a Contact record there are a few options to view emails that have been sent to that contact. To change your views: Open your contact Click on Emails on the left menu bar Change the drop ...

    • Activate Email in CRM

      1.  Access Zoho CRM via your browser 2. Click on the gear in the top right corner 3. Click on email 4. Click on the Email tab 5. Click on Get Started 6. Click Office 365 7. Click on Configure 8. Enter or select your LE email address.  Click Continue ...

    • LE Email Distribution List

      The following Distribution lists are available to LE office personnel. Please note, some of the email address will appear with the domain "LubricationEngineers.onmicrosoft.com". Distribution Name Email Recipients ARS Accounting Customer Service ...

    • Email Signature Functionality

      Lubrication Engineers utilizes a program that automatically generates email signatures on external emails. Things to Note: These signatures can be reviewed in your Sent items via Outlook. It is strongly suggested that you do not set up a signature in ...

    • Deactivate / Reactivate Email in CRM

      1.  Access ​Zoho CRM​ via your browser 2. Click on the gear in the top right corner 3. Click on email 4. Click on the Email tab Click here for instructions to re-activate your email.