Can not create a Zoho CRM Desk Ticket

Can not create a Zoho CRM Desk Ticket

If you do not see Zoho Desk to trigger a ticket, please note the following:

  1. To start a ticket, you must be on a contact.  Tickets can not be opened for Prospects or Accounts.  To open a ticket for a Prospect, they must be converted to a contact. 
  2. A email address must be assigned to the contact. If the contact does not have access to email, please email the inquiry to Customer Service or Technical.
Click here to see how to open a ticket via Zoho CRM

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