Creating a Ticket via Zoho CRM Contact

Creating a Ticket via Zoho CRM Contact

Creating a Ticket via Zoho CRM Contact

Tickets for customers are to be created against the contact record inside Zoho CRM. 
  1. While in Zoho CRM, locate and open the correct contact
  2. On the left menu, locate Zoho Desk and click the Plus Sign


  3.  Select the correct Department needed

  4. Select the Support Type or Inquiry Type

  5. Enter a Subject
  6. Enter the Description of the issue
  7. Click Submit