Creating a Ticket via Zoho CRM Contact
Creating a Ticket via Zoho CRM Contact
Tickets for customers are to be created against the contact record inside Zoho CRM.
- While in Zoho CRM, locate and open the correct contact
- On the left menu, locate Zoho Desk and click the Plus Sign
- Select the correct Department needed
- Select the Support Type or Inquiry Type
- Enter a Subject
- Enter the Description of the issue
- Click Submit
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