Security Email Changes: Activate Email in CRM 2026

Security Email Changes: Activate Email in CRM 2026

1.  Access Zoho CRM via your browser

2. Click on the gear in the top right corner



3. Click on email


4. Click on the Email tab

5. Click on Deactivate to remove the previous settings. 




6. Click on Yes, Deactivate Now

7. Click on Get Started

8. Click Office 365
9. Set "Choose the protocol to configure" to "Graph API Integration"



10. Enter or select your LE email address.  Click Continue if needed. 


11. Enter your LE email password 
12. Click Sign in


13. Click Skip


You may be requested to provide a second means of authentication.


    • Most users have elected to use the Microsoft Authentication app via a smart device, such as an iPhone. The app approval will appear on your computer screen as the image below. 


      • You can then select the “approve” prompt that is appearing on your smart device.


    • If you have selected another method, such as having the system text you a security code, the method the system is taking will be described to you on the screen. You will then be provided an option to enter required information. 



 

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