Issues with reporting can occur if a Desk ticket is created without a proper Ticket Type assigned. If you have been assigned Desk Ticket Types to correct, please follow the steps below:

1. Via the report you received, access the Ticket record by clicking on the provided URL.

2. Review the Description, Subject, Threads, etc. to determine the proper topic. 

*Please note, different Departments may have a different name for the actual field in Zoho Desk. 
Support Type, Traffic Item, Inquiry Type, etc.